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American Express must resolve disputes between foreign cardmembers and domestic service establishments. Their established procedure was a time consuming manual process that took 15 minutes per case. Vitaver & Associates Inc. was retained to create a web-based system to automate the manual functions.
Vitaver & Associates created an application that uses a standard format to send information back and forth, an SQL 7.0 database to house the information, and automated tasks to do the following:
Vitaver & Associates, Inc. provided a solution that accomplishes the following:
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